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Policy for Protecting Personal Information

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Initial version: November 3, 2006

Inquires for Disclosure of Personal Information and Related Procedures

In compliance with the provisions of the Act on the Protection of Personal Information in Japan, Yamato Global Logistics Japan Co., Ltd. shall handle requests for disclosure of personal information from the individual concerned or their representative in the manner indicated below. The personal information subject to disclosure is defined as follows:

  1. Personal Information Subject to Disclosure Requests

    (1) Personal information subject to disclosure requests
    〔1〕Details registered with service centers
    〔2〕Moving and forwarding information
    〔3〕Applications for campaigns, etc., questionnaire replies, Kuroneko membership, etc. registration details
    〔4〕Information received from customers such as opinions and requests (limited to information subject to the disclosure request)
    (2) Items subject to disclosure requests
    〔1〕Name
    〔2〕Address
    〔3〕Telephone number
  2. Procedures for Requesting Disclosure

    (1) Documents required to be submitted
    〔1〕Necessary documents
    (ⅰ) "Request form for Personal Information Disclosure" or "Request form for Correction and Usage Termination"
    (ⅱ) Send a copy of one of the following together with the "Request form for Personal Information Disclosure" or the "Request form for Correction and Usage Termination"
    - Driver's license
    - Passport issued by the Japanese Government
    - Health insurance certificate + resident's card, or health insurance certificate + public utility bill/receipt
    - Physical disability certificate
    - Certificate of alien registration
    *1 Please ensure you copy the part which clearly shows your name.
    *2 If the party making the request is a legal agent, please attach a document identifying the status of such agent as well as a document certifying their legal qualification.
    〔2〕Where to submit the documents
    Please fax all documents to the Business Planning Department, Yamato Global Logistics Japan Co., Ltd.
    FAX number: (03) 5542-8653
    Business Hours: Weekdays 9 am - 5 pm
    〔3〕How to obtain a "Request form for Personal Information Disclosure" or a "Request form for Correction and Usage Termination"
    (ⅰ) If you own a FAX and a printer

    Please print out and submit a "Request form for Personal Information Disclosure (PDF)" or a "Request form for Correction and Usage Termination (PDF)".

    (ⅱ) If you only own a FAX

    Please FAX a request for a "Request form for Personal Information Disclosure" or a "Request form for Correction and Usage Termination" having filled in your name, FAX number and telephone number. The form(s) will be sent to you later by FAX.
    Business Planning Department, Yamato Global Logistics Japan Co., Ltd.
    FAX number: (03) 5542-8653
    Business Hours: Weekdays 9 am - 5 pm

    (ⅲ) If you do not own a FAX

    Please contact our Business Planning Department. We shall send the form(s) to your residential address.
    Business Planning Department, Yamato Global Logistics Japan Co., Ltd.
    Telephone (03) 5542-8610
    Business Hours: Weekdays 9 am - 5 pm

    (2) Identity Verification
    We shall confirm your identity using the documents that you submit.
    An employee may call you by telephone to confirm that you yourself actually made the request.
    (3) Internal Investigations
    We shall conduct an internal investigation based on the request information that you submit.
    While we will do our best to conduct investigations, there may be some data which cannot be extracted due to difficulties in data retrieval.
    (4) Reporting Results
    We shall send you a report on the results of our investigations within one month of receipt of your request.
    However, we may require more time if the request documents you submit are incomplete.
  3. Fees

    We shall charge 1,000 JPY (including consumption tax) as a fee for searches related to the requests for disclosure of personal information. This fee shall be charged upon delivery of the report.

END

If you have any inquiries regarding this matter please contact the Business Planning Department,
Yamato Global Logistics Japan Co., Ltd.
Telephone (03) 5542-8610

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